Noticeboard

Summer Patient Newletter
We now have a new summer edition of our patient newsletter online. Please feel free to have a read in our 'patient newletter section.'

Online Services
We are pleased to announce the availability of online services with respect to booking, cancelling appointments and ordering repeat prescriptions. New patients can also register with our practice online. More information is available on our website.

Sickness Certification
Self-certificates should be obtained from your work place or they can be downloaded from http://www.hmrc.gov.uk /forms/sc2.pdf . Only if a period of sickness absence lasts longer than seven days does your employer require a doctor’s certificate. For periods less than seven days you may request a private certificate, but a charge is made for this. If you are being seen by a hospital consultant you don't need to make an appointment with a GP to acquire a sick note, just ask during your hospital appointment.

Out of Hours
For urgent access to a doctor out of surgery opening hours please use the out of hours service that is provided by Anglian Medical Care (Tel: 01603 488488)

Patients Group
All patients are welcome to attend the patient group which meets at the surgery four times a year. It is an opportunity for patients to discuss the provision of healthcare and suggest any improvements we can make and to discuss any current developments within the surgery

Gluten Free Foods Update
We have been advised that while the Norfolk PCT support the provision of BASIC gluten-free foodstuffs such as bread, pasta, bread-mix and pastry-mixes; FRESH bread can no longer be supplied.  Gluten-free products are widely available in supermarkets.

Evening Surgeries From October 6th you will be able to see a GP from 6:30pm on a Monday evening. This service is for routine (non emergency) appointments only and must be booked at least 2 days in advance.

New Telephone System 
From the 12th of August we will be installing a new phone system. We are keeping 01553 631469 as our main number. The system will answer calls automatically and let you choose which department you wish to speak with.

 

Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and s/he will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. Ask for our complaints pack.

Comments & Suggestions

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and you can make your comments by clicking here.

Note: No confidential/medical information will be sent to you via email – we do NOT use email to correspond with patients regarding ANY aspect of their healthcare whether clinical or administrative.