Noticeboard

Summer Patient Newletter
We now have a new summer edition of our patient newsletter online. Please feel free to have a read in our 'patient newletter section.'

Online Services
We are pleased to announce the availability of online services with respect to booking, cancelling appointments and ordering repeat prescriptions. New patients can also register with our practice online. More information is available on our website.

Sickness Certification
Self-certificates should be obtained from your work place or they can be downloaded from http://www.hmrc.gov.uk /forms/sc2.pdf . Only if a period of sickness absence lasts longer than seven days does your employer require a doctor’s certificate. For periods less than seven days you may request a private certificate, but a charge is made for this. If you are being seen by a hospital consultant you don't need to make an appointment with a GP to acquire a sick note, just ask during your hospital appointment.

Out of Hours
For urgent access to a doctor out of surgery opening hours please use the out of hours service that is provided by Anglian Medical Care (Tel: 01603 488488)

Patients Group
All patients are welcome to attend the patient group which meets at the surgery four times a year. It is an opportunity for patients to discuss the provision of healthcare and suggest any improvements we can make and to discuss any current developments within the surgery

Gluten Free Foods Update
We have been advised that while the Norfolk PCT support the provision of BASIC gluten-free foodstuffs such as bread, pasta, bread-mix and pastry-mixes; FRESH bread can no longer be supplied.  Gluten-free products are widely available in supermarkets.

Evening Surgeries From October 6th you will be able to see a GP from 6:30pm on a Monday evening. This service is for routine (non emergency) appointments only and must be booked at least 2 days in advance.

New Telephone System 
From the 12th of August we will be installing a new phone system. We are keeping 01553 631469 as our main number. The system will answer calls automatically and let you choose which department you wish to speak with.

 

Legal & Disclaimer

It is strongly recommended that patients read this page fully as it contains important information regarding personal information that is held by the surgery and the rights you have to view this information.

Important General Disclaimer (regarding use of this web site)
The health and medical information contained within this website is intended solely for the patients of this practice and should never be used as a substitute for seeking advice from your GP.

Freedom of Information Act 2000
The Freedom of Information Act was passed in November 2000 and came into force in January 2005. The Act gives a general right of access to information held on record by public authorities. Health Authorities and NHS Trusts, including GP surgeries are included in this group but due to the Data Protection Act of 1998 personal and patient information is exempt.

From October 2003 all NHS bodies have to have a publication scheme in place. This is a guide to the information, which is available to the public. Details of any charges are also included. The Surgery has a publication scheme, which is available on the internet www.foi.nhs.uk

Request for information must be made in writing (this includes fax and e-mail) giving the requestors name and address and a description of the information requested. Requestors do not have to be resident in the UK. Requests should be responded to within 20 working days. If a fee to cover preparation and postage is due this must be paid before the information is sent.  The type of information that can be requested must be the type that authorities believe will not cause significant harm, for example, to national security or the ability to enforce the law. In such cases, the information will be withheld under an appropriate exemption of the code of practice.

Data Protection
We need to hold personal information about you on our computer system and in paper records to help us look after your health needs. This information is held securely. Your doctor is responsible for their accuracy and safekeeping. Please help us to keep your record up to date by informing us of any changes to your circumstances.

Doctors and staff have access to your medical records to enable them to do their jobs. From time to time it may be necessary to share some information with others involved in your care. Anyone who has access to your record is trained in confidentiality and is governed by both legal and contractual duties to keep details private.

You may be required to give written consent before information is released such as for medical reports, insurance or solicitors. In some circumstances we may be required by law to release information to statutory or other official bodies for example in the case of a court order.

You have a right to see your records if you wish. Please ask at reception if you would like further details. An appointment will be required and a fee is payable.

Links
Links are provided for information and convenience only. We cannot accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site (or any subsequent links); likewise, not linking to a particular site does not imply lack of endorsement.

Accuracy
Every effort is taken to ensure that the information contained in this website is both accurate and complete. However, information is constantly being updated in line with local developments within the NHS and we cannot guarantee that all recent changes will have been reflected in the content when you access the site. Please contact us if you are aware of any inaccuracies.

Availability
We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

Privacy
This web site does not automatically capture or store personal information, other than logging the user's IP address and session info such as the duration of the visit and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics that are then used to evaluate use of the site. We do not use cookies for collecting user information from the site.

Online services
All online services are available to patients subject to proper and fair use. If the surgery deems that a patient is abusing the service in any way the surgery reserves the right to withdraw online access. This will be at the sole discretion of the surgery.

Email Privacy Policy (patient news service)
Your email address will only be used to send you information about the surgery such as newsletters and practice information.Your email address will never be sold or passed onto any other organisation or third party. You can opt out of this service at any time by sending an email requesting removal from the mailing list to admin.woottonsurgery@nhs.net or contacting the surgery personally.

No confidential/medical information will be sent to you via email – we do NOT use email to correspond with patients regarding ANY aspect of their healthcare whether clinical or administrative.