Noticeboard

Summer Patient Newletter
We now have a new summer edition of our patient newsletter online. Please feel free to have a read in our 'patient newletter section.'

Online Services
We are pleased to announce the availability of online services with respect to booking, cancelling appointments and ordering repeat prescriptions. New patients can also register with our practice online. More information is available on our website.

Sickness Certification
Self-certificates should be obtained from your work place or they can be downloaded from http://www.hmrc.gov.uk /forms/sc2.pdf . Only if a period of sickness absence lasts longer than seven days does your employer require a doctor’s certificate. For periods less than seven days you may request a private certificate, but a charge is made for this. If you are being seen by a hospital consultant you don't need to make an appointment with a GP to acquire a sick note, just ask during your hospital appointment.

Out of Hours
For urgent access to a doctor out of surgery opening hours please use the out of hours service that is provided by Anglian Medical Care (Tel: 01603 488488)

Patients Group
All patients are welcome to attend the patient group which meets at the surgery four times a year. It is an opportunity for patients to discuss the provision of healthcare and suggest any improvements we can make and to discuss any current developments within the surgery

Gluten Free Foods Update
We have been advised that while the Norfolk PCT support the provision of BASIC gluten-free foodstuffs such as bread, pasta, bread-mix and pastry-mixes; FRESH bread can no longer be supplied.  Gluten-free products are widely available in supermarkets.

Evening Surgeries From October 6th you will be able to see a GP from 6:30pm on a Monday evening. This service is for routine (non emergency) appointments only and must be booked at least 2 days in advance.

New Telephone System 
From the 12th of August we will be installing a new phone system. We are keeping 01553 631469 as our main number. The system will answer calls automatically and let you choose which department you wish to speak with.

 

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.